Help
Questions, answered
How do I place an order?
Add pieces to your bag and tap “Order on WhatsApp”. Your order details are sent to us; we confirm availability and share a secure payment link. You can also message us directly on WhatsApp.
Which payment methods do you accept?
UPI, debit and credit cards, and netbanking. We don't offer cash on delivery for now.
How long does delivery take?
We dispatch within [X] working days and most orders arrive in [X–Y] days across India. You'll get a tracking link on WhatsApp once it ships.
What if my piece arrives broken?
Plaster is delicate, so we pack every piece with care. If anything arrives damaged, record an unboxing video and message us within [48 hours] — we'll [send a replacement or refund you].
What is POP, and is it suitable for outdoors?
POP (plaster of Paris) is a fine, chalk-white casting material. It's light and takes detail beautifully, but it's for indoor use only — keep it away from water and rain.
Will my piece look exactly like the photo?
Each piece is poured and finished by hand, so tiny marks, bubbles and tone variations are natural and make every piece one of a kind.
Can the vases hold water?
Our plaster vases are decorative and not watertight. Use dried flowers, or place a small glass tube inside for fresh stems.
Do you take custom, bulk or gifting orders?
Yes — for housewarmings, weddings, corporate gifting or custom colours, message us on WhatsApp with the quantity and date and we'll share options.
Can I return a piece?
[State your change-of-mind return policy here, e.g. returns accepted within X days if unused, or no returns on handmade items except damage.]
How do I care for my piece?
Dust gently with a soft dry brush. Avoid water, humidity and harsh cleaners. Under tealights, use a metal or glass cup so wax doesn't stain the plaster.
Still have a question?
Ask us on WhatsApp